Patient Portal
Patient Portal
Check appointments, read available records and results, request refills and send our team non-urgent messages, all in one secure place.
What you can do
Features available through the portal.
Update your chart
Keep your personal and contact details current.
Review appointments
See your upcoming appointments.
Read your records
View available records, including health summaries and lab and test results.
Request refills
Request refills of non-controlled prescriptions. Allow up to 3 business days.
Order supplements
Send a supplement order request to our team.
Billing and brief questions
Ask about billing, or send a brief, non-urgent question to your provider or our staff.
Using the portal well
A few guidelines that help us respond to everyone.
Replies take time
Please allow at least 3 business days for a reply. A trained staff member may answer on your provider’s behalf.
Not for emergencies
The portal is not monitored around the clock. For an emergency, call 911 or go to an emergency department or urgent care.
Some things need a visit
The portal is not for diagnosis, triage, consultations or requesting annual labs. These need an appointment so your provider can review your full chart.
Part of your record
Portal messages are added to your chart. Sensitive topics are not discussed through the portal.
Frequently asked questions
How do I get access the first time?
Once you give our office a secure email address, you will receive an invitation to join the portal. Follow it to create your password, then log in from this page.
I cannot log in. Who can help?
Call our office at (239) 649-7400. For technical problems, our office can connect you with the portal support team.
Can I use the portal for urgent concerns?
No. The portal is not for emergencies. If you have a medical emergency, call 911.
How long does a reply take?
Please allow at least 3 business days. Questions that need a review of your labs or chart may need an appointment.
Can I request a prescription refill?
Yes, for non-controlled prescriptions. Allow up to 3 business days. Controlled medicines cannot be refilled through the portal.
Who runs the portal?
The portal is provided with MD-HQ, our electronic medical record vendor.
We are here to help.
Call (239) 649-7400 or send us a message.